Trendy Jewelry Store Policy
At The Trendy Jewelry Inc we want you to have a satisfying shopping experience. Terms and Conditions will be enforced and should be read thoroughly before purchases are made.
We reserve the right to accept, decline or cancel any order at any time without having to assign a reason to do so or give further explanation. There are several possible reasons for this: Suspicion of Customer Credit Card Fraud, Territory Restriction by a Brand or a Supplier, etc. We do not assume any responsibility for any errors on our website nor from orders arising from those errors. Of course, we try hard not to make errors, but we are human and errors will happen.
Our prices are subject to change without notice.
Our Company accepts payment with Visa and MasterCard via PayPal payment systems. In all cases, the product will not be shipped until the funds are totally cleared and are in our account.
To start processing an order, we authorize your Card but will not charge it until the order is complete. We generally charge your Card once the products ready to be shipped. In some cases and depending on the product and the circumstances of the sale, we reserve the right to charge your Card prior to shipment. You will know that your Card has been charged once you receive the invoice for your order.
It is important to provide your correct Billing Address, the address where the Bank (Credit Card) mails the statement. Also provide the phone number where you can be contacted. Incorrect information may cause a delay in processing your order.
CANCELLATION RETURN POLICY
We normally do not accept cancellations, but if you need to cancel you can call us and we will try to help you.
If product has shipped, cancellation will not be possible. In case of cancellation, you will be responsible for any shipping fees.
In most Cases, your order will be shipped within 24 working hourse upon your complete payment.
We do not ship on Saturday, Sunday or Holidays. In some cases, Saturday delivery can be arranged.
We only ship with UPS. Therefore, we cannot ship to P.O. Boxes, or to APO or FPO addresses.
Standard Ground Shipping can take from 1 to 5 business days to arrive from the day it ships, not counting the day it ships.
We cannot and do not guarantee shipping in any specific time frame. If you call us, we will give you an estimate to the best of our knowledge.
Traking numbers will be provided on your processed order confirmation E-mail .
SHIPPING & HANDLING RATE
$ 9.95 (Promotional Rate)
*Flat rate shipping charges for all continental US orders
RETURNS & REPLACEMENTS POLICY
Under no circumstances will we accept a return or replacement initiated after 10 days of the Invoice date.
If any of the products you ordered arrive with damage on the box, if you accept delivery and then claim transport damage, you will need to wait for UPS to inspect or pick up the box, accept the claim and pay us before we ship a replacement.
Once you accept the package, please unwrap it with care and call us at once if the product looks defective, if it is not what you ordered, or was damaged during transport. In any of these cases if you need to contact us to make arrangements, you must return the product unopened. If you open the product, you will thereby void your right to return or replace the product. This means, for example, that if you receive an incorrect product, once you open it we will not be able to accept a return or replacement and you will be charged for the price of the product you received.
If a product arrives defective or damaged please contact us as soon as possible (preferably within 24 hrs of receipt). We will contact you with an RA# (Return Authorization), and instructions for the return of the product. You will need to cover the shipping cost of the defective or damaged unit and we will cover the cost of shipping the replacement to you. Once the RA# is issued, you will have 10 calendar days to return the product.
In any Return or Replacement that is accepted by our company, the product must be returned in the same condition as it was received. The product should come packed in its original manufacturer's package, without writing anything on it or applying labels to the packages.
We will ship a replacement once we receive the returned product. We will inspect it and accept it. If we reject a product because it did not come in the original condition it was shipped in or any part, accessory, paperwork or packing material is missing, the defective or damaged unit will be shipped back to you and you will be charged for the shipping expense.
Please feel free to contact our customer service for questions regarding our company policies